1. Eligibility for Refunds
Refunds are only applicable in the following cases:
- If a technical issue prevents access to your store and our support team is unable to resolve it within 7 business days.
- If you are mistakenly charged due to a system error.
- If you cancel your subscription within the free trial period (if applicable).
Refunds will not be provided in the following cases:
- If you change your mind after purchasing a subscription.
- If you fail to use the platform or do not set up your store.
- If your account is suspended due to violation of our Terms and Conditions.
2. Refund Request Process
To request a refund, follow these steps:
- Email us at support@veernai.com with the subject line: Refund Request – [Your Store Name].
- Provide your Veernai account details and a brief explanation of the issue.
- Our support team will review your request within 5-7 business days.
- If approved, the refund will be processed to your original payment method within 10-14 business days.
3. Partial Refunds & Adjustments
In certain cases, we may offer partial refunds or adjustments if:
- A billing error occurs and an overcharge is made.
- You upgrade or downgrade your plan before the next billing cycle.
- Access Control: Only authorized personnel can access your account information.
4. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Thank you for choosing Veernai! We are committed to providing the best service for your business.
Effective Date: 27-June-2024 | Last Updated: 15-Augest-2024
